Each local customs have its own set of regulations regarding international shipping. There are many country-specific laws, regulations, and restrictions that may impact the delivery of your shipment. We highly recommend contacting your local customs to find out more about its specific policies.
All international orders are eligible for return within 120 days of the order date. You may only return items that are unopened and sealed. When we receive the returned items at our warehouse, we will refund your account for the total amount of the order, minus shipping costs and discounts.
If the shipping costs to return the order are greater than the refund, our carriers are instructed to withhold the order. Also, if a product is seized by customs, we cannot issue a refund for your order.
Order tracking is dependent on the carrier you choose upon checkout. Below is some more information regarding our carriers and what to expect from each.
Please Note: We are not liable for packages that are held by customs. The best practice is to become familiar with your local customs and its policies before shipping internationally for safe and effective delivery!